Sears Customer Rage: My Take

Tell the World to “Be Nice”


Check out @The305MVP’s Tweet:
OK, so this behavior is so not alright. Not just in stores but for anyone in the service industry. Whether you’re in a store or on the phone, driving Uber or a bus, no one deserves to be treated like this. I read every day in Disney groups how guests scream and throw things at cast members because they “deserve it after all the money spent.”
No one deserves to be treated like this. And, yeah. There may have been a mistake made. Human error plus system errors can cause issues. Give the cashier, rep, agent, consultant, etc a chance to fix it. Don’t go from zero to psycho just because something happened on your receipt.

We are people, too. At my job, in my section, the lady next to me came in to work after her car was totalled and her aunt was in the hospital. Another young lady came in after her home was broken in and she was assaulted. Do you think they want to be there, on the phones, taking abuse like this?
No. But, you don’t know that’s what’s happening in their lives. All you know is they’re the voice on the other end of the line. And I think that’s where part of the problem is.
Notice I didn’t say person. I said voice. We are people, too. Yes, our job is to help you. We provide answers, guidance, and assistance. Some go above and beyond what is expected. And yet, some people choose to speak to us like impudent children who deliberately make mistakes just to piss them off.

When I worked at one call center, we were told to have the caller off the phone in two minutes. Two. Minutes. Where I’m at now, we have ten. Ten minutes for you to tell us what’s you need and then for us to figure out how to fix it.

Think about it this way. Would you want someone walking into your job screaming at you like this? It’s embarrassing. It’s demoralizing. No one deserves to be treated this way at their job. Remember Sunday School and the Golden Rule. Treat others how you want to be treated. Yeah, that means people in the service industry as well.
I’ll leave you on this final thought. Act like a human being when dealing with other human beings. And maybe if you do that, you won’t have to worry about threatening to sue someone for recording you acting like a rabid honey badger and setting a great example for the children with you.


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